• Maintain accurate employee records and personnel files in compliance with company policies and legal requirements.
• Assist with new hire onboarding, including background checks, benefit enrollment, and orientation scheduling.
• Track PTO, leaves of absence, and assist with open enrollment and benefits administration.
• Support employee performance review cycles by preparing documentation and reminders.
• Respond to employee inquiries regarding benefits, PTO, and HR policies.
• Assist in maintaining SOC audit documentation for HR and compliance activities.
• Help organize employee engagement activities and internal HR communications.

• Assist with accounts payable and receivable, ensuring proper documentation and approvals.
• Prepare and maintain vendor records; support year-end 1099 processing.
• Support payroll processing by coordinating timesheet and deduction information with payroll providers.
• Manage employee expense reports, corporate credit card reconciliations, and basic accounting entries.
• Assist the Finance team with month-end and year-end financial reporting and reconciliations.

• Support the Finance/Office Manager with day-to-day office operations, including vendor coordination and supply ordering.
• Maintain organized digital and physical filing systems for administrative and financial records.
• Provide cross-functional administrative support to Finance, HR, and senior leadership as needed.

• Associate’s or Bachelor’s degree preferred (Business Administration, Accounting, Human Resources, or related fields).
• Minimum 2 years of combined HR and accounting experience, ideally in a small-to-mid-sized business environment.
• Familiarity with HRIS and accounting software (Zoho People, Zoho Books, QuickBooks, ADP, or similar platforms).
• Strong organizational skills, attention to detail, and commitment to confidentiality.
• Ability to work independently, manage multiple priorities, and adapt in a growing business.
• Strong written and verbal communication skills.

• Serve as the primary contact for assigned customers, ensuring regular check-ins and proactive support.
• Maintain accurate and detailed customer records, notes, and tasks in the CRM system (Zoho CRM or similar).
• Coordinate internally with sales, operations, and technical teams for any customer support, orders, or escalations.
• Process additional product or service orders accurately and efficiently.
• Identify potential needs for additional products based on client conversations (no aggressive selling required).
• Advocate for customer needs internally and ensure a positive overall experience.
• Assist in customer onboarding processes for solution expansions as needed.
• Track customer interactions and provide status updates and basic reporting.

• Minimum 2 years of experience in customer success, account management, support coordination, or inside sales (B2B preferred).
• Strong organizational skills and a proactive approach to customer management.
• Excellent written and verbal communication skills with a customer-first attitude.
• Familiarity with CRM systems (Zoho CRM, Salesforce, HubSpot, or equivalent).
• Ability to coordinate and escalate issues appropriately across internal teams.
• Positive attitude and eagerness to learn and grow within the organization.

Location: Tampa, FL (On-site)
Employment Type: Full-Time
Experience Level: 2 Years
Industry: Workforce Management Technology / Time Clock Solutions 

• Assemble hardware and configure based on client requirements.
• Perform embedded device hardware troubleshoot, firmware troubleshoots and patch update.
• Work individually and with a team to solve technical problems while communicating trending issues and best practice
• Plan, coordinate, and manage packaging, shipping, and logistics for our products, both domestically and internationally.
• Ensure timely shipment of all orders according to approved schedules.
• Coordinate shipping and logistics tasks between the US office and factory, prioritizing customer satisfaction.
• Conduct monthly physical inventory counts and implement corrective actions to maintain 100% accuracy of inventory records.
• Monitor in-transit material levels, working to minimize backorders and reduce delays while preventing overstock on less popular items.
• Provide clients with timely notifications on shipments and order delays; communicate with vendors for logistics and product purchases.
• Manage customs compliance for all imports and ensure quality control for all received and shipped products.
• Maintain a 100% accurate monthly inventory and ensure warehouse organization.

• Proficient in multitasking, prioritizing, and adapting to changes seamlessly.
• Capable of thriving in both team-oriented environments and working independently.
• Possesses exceptional oral and written communication skills.
• Demonstrates strong problem-solving abilities, envisioning solutions to challenges.
• Upholds a safe and orderly work environment by organizing shelves, pallet areas, and workstations.
• Actively engages as a team player, displaying a keen interest in learning and fostering personal development.
• Proactive, self-motivated, and adept at seeing assignments through to completion.
• Pays meticulous attention to detail and actively cultivates trust, respect, and confidence among customers, coworkers, and managers.

•  Ability to lift and carry objects weighing up to [specify weight, e.g., 50 pounds] regularly.
• Aptitude for pushing and pulling carts, pallet jacks, or other wheeled equipment.
• Agility and coordination for navigating through the warehouse environment safely.